1. Policy Overview
At OliLife (Medihero Biotech), customer satisfaction and safety are our top priorities. Since our formulations are healthcare and medicinal products, we enforce specific return and refund guidelines to maintain clinical safety and quality standards.
2. Damaged or Wrong Shipments
If you receive a package that is damaged during transit, or if you receive a product different from your order, we will arrange a free replacement immediately.
- Please record a short video or photo of the damaged/wrong package.
- Send details to our Medication Inquiry desk on WhatsApp (+91 96740 98475) or via email within **48 hours** of receiving the order.
- Our team will verify the claim and dispatch a fresh replacement package within 24 business hours.
3. Non-Returnable Products
To maintain hygiene and prevent contamination, we cannot accept returns on bottles, syrups, capsules, or ointments that have been:
- Opened or unsealed.
- Used or partially consumed.
- Held for more than 7 days post-delivery without a damage claim.
4. Cancellations & Refunds
If you wish to cancel an order, please contact our support desk before the package has been dispatched from our Roorkee center. Once dispatched, cancellations are subject to return shipping costs. Verified refunds are credited to the user's source payment method (Bank Transfer/UPI) within 5-7 business days of approval.